Boost customer satisfaction with our inbound customer support services
Offer outstanding response to callers through Girnar’s inbound call center services
Outsource Inbound Services to get new leads
When customers reach out to your business to resolve their queries, they expect to get immediate responses from your customer support executives.
For business owners, customer satisfaction always comes first, and to make sure that the callers hang up the call feeling satisfied from your services, outsourcing a renowned inbound call center is important.
At Girnar care, we understand the role that every customer call plays in generating new leads for your business. Our well-trained consultants ensure that the clients are assisted in every aspect of their journey starting from answering their queries before purchase, helping them during the transaction, and answering their questions after purchase.
With the right use of technology and highly professional staff, Girnar ensures that your inbound services are well-equipped for handling large volumes of inbound calls and meeting the growing customer demands.
What Inbound Call Center Services do we offer?
IVR
To make sure that the customer doesn't get frustrated after hearing about many IVR options, our crisp menu reduces the waiting time of customers and provides them with the most popular options to choose from
Customer feedback
Getting an idea about how the customer perceives your brand goes a long way in improving the quality of your services. After the end of every customer call, our team collects feedback to know about the overall experience of customers.
Technical Support
Technical support inbound services are responsible for solving queries related to electronic or software glitches. We have trained personnel to handle tech issues related to the IT department, product support, website mishandling issues, etc.
Sales Support & Lead Generation
Good Sales support is no less than magic. To beat the competition, we believe in providing prominent and more agile support to generate more leads, expand your brand’s reach and
grow your business.
Handling complaints
Our complaint and resource-equipped team willingly work to reduce the complaints of your valued customers which further creates a long-lasting impression. We make sure that every complaint of your customers is resolved effectively.
Direct Response & Media Support
We provide a seamless customer experience that lets the customers get support whenever they need it through their preferred communication channels. We make sure that the customers receive high-quality service from whichever channel they prefer.
Benefits of outsourcing inbound Call Center services
Time for Your Core Business
By outsourcing an inbound call center, you can make sure that your inbound calls are effectively managed by trained professionals. This way, your staff will get free time to help your business grow by focusing on the core tasks.
Lower Fixed Costs
Training your agents to handle inbound calls with the same level of professionalism as inbound call center agents can be a costly affair for your business. At Girnar we manage the time and cost of training your agents so that you don’t have to.
Qualified Employees
Our team of qualified agents will help you in building your customer base by handling the large call volumes and dedicatedly responding to customer queries. They will make sure that the customers’ needs are understood.
Reasons to choose us over other service providers
Girnar is a reputed outsourcing company that has been providing trustworthy inbound services to several organizations over the years. Our usage of the latest telecommunication software and highly skilled call center professionals makes us stand out from other service providers in the market.
Expert Call Center Professionals
Our qualified call center professionals will make sure that your customer ends up the call only after getting the solution of their queries. With their excellent call handling skills, they will guarantee customer satisfaction.
Competent training programs
Our efficient training programs prepare the employees for managing customer calls and also provides them with relevant knowledge in terms of linguistic ability and process knowledge so that they can assist your customers efficiently.
Overflow & After Hours Support
We ensure that your customers get 24X7 support even beyond the working hours of your business by our agents who are readily available to serve your customers. This way your customer can reach out to your business anytime they want.
Extensive experience
With more than 1100+ trained, licensed and specialized employees PAN INDIA, we are India’s fastest-growing contact center outsourcing organization providing Research Support, Lead Generation with customer and technical support outsourcing services to our clients.
100% voice recording
Our voice recordings let us keep a record of every customer call where we also get separate recordings of customers and agents which are useful in monitoring the performance of agents and for future references.
Help Desk Services
Our help desk support agents will help your business to improve customer communication by giving a quick and effective response to customer queries. We make sure that your customer is assisted on a priority basis.
Other Services Offered by Girnar Care
Outsourcing E-mail assistance from Girnar Care helps clients to cater to their customers with effective solutions.
Product Review
We take care of negative and misleading reviews posted online by opponents and infiltrators as these highly influence the buying
Chat
Enriching customer experiences with chat facilities undoubtedly paves its way to increased brand loyalty, word of mouth.
Back Office
Girnar Care stringently works opting for the best practices and keeps the client’s data secure under all circumstances.
Outbound Services
Girnar Care offers Outbound services which can help clients to untap new resources while keeping a check on the expenses.
MyTelly
MyTelly is a cloud-based call tracking system, that enables automatic lead follow-ups, recording, measuring and analysis of the calls
