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    What does the future of customer loyalty bring for the contact center

    What does the future of customer loyalty bring for the contact center?

    Contact center success depends on the virtues of the agent’s productivity, effective management and policies, and customer loyalty.  It would not be wrong to say that call center organisation and customer loyalty are close to the survival of both instincts.  Like body needs food to operate properly. Similarly, contact center organisations require customer loyalty for long-run, competitive survival, and growth. …

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    Industry Report State of the Contact Center 2022

    Industry Delineate: State of the Contact Center 2022

    Aha! Welcome to the Industry report blog, today, we’ll look into the spectrum of Contact Center for the year 2022.  Yeh! You may call it to contact center trends 2022 or something (you wish to say). Learn what this year brings for Contact center organisations and how they accommodate in 2022 with the following industrial delineates witnessed.  Tail To Know…

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    What is call monitoring and its benefits

    What is Call Monitoring and What Are Its Benefits?

    When the manager monitors and supervises the agents keeping both parallels, the agent's performance increases greatly.  Call monitoring is one of the easiest and most lethal tools for supervisors to check the progress of the agent’s work. It gives them a consistent amount of information about agents' activity and customers’ expectations.  Additionally, whatever the nature of business is, call monitoring…

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    What is the Connection Between ASA and Service Level

    What is the Connection Between ASA and Service Level?

    In a call center, customer experience matters most. A satisfied customer means the business is going in the right direction. And, in today's day and age, contact outsourcing is very important to handle customers over calling.  A contact center provides superior quality calling solutions for both i.e. inbound calls and outbound calls. If you have ever experienced call center solutions, you probably…

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    5 Reasons Ecommerce Store Needs Live Chat

    5 Significant Reasons Why Every Ecommerce Store Needs Live Chat

    • December 14, 2021
    • By:Bharat Pandit
    • Category:Chat Support
    • no comments

    Imagine you’re shopping online from your favorite store brand, looking for a color variation that you want to buy - but you can’t find it.  You wonder: Are they out of stock? Do they not come in a particular color?  You feel sad :( and looking around for helpful staff members, but there’s no one around.  There is just one…

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    How Gamification Can Keep Call Center Agents' Boosted

    How Gamification Can Keep Call Center Agents’ Boosted

    If you’re a manager or a team leader often come across to motivate your team players most of the time to bring productivity. Isn’t it… There are many ways to improve call center agents’ productivity and performance. And you may have used a number of ways to motivate your employees. But, did you impose gamification yet?  No, So sad :(…

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    outbound calling tips

    5 Outbound Calling Tips To Close More Deals on Calls

    Telling you a secret! Listen carefully…Calling takes art.  How you talk to people during phone calls conversations depends on your art of words. Your words should be sound pleasant instead of coarse.  If you’re involved in the outbound calling process, contingencies are generating leads for the company. And that you could achieve by bringing good communication skills and by practicing…

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    What is call center call scoring and how it improve agent performace

    What is Call Scoring? And How Is It Used To Improve Agent Performance?

    When your organisation deals with a large number of customers, the need for efficient inbound services becomes important.  Inbound call center agents essentially answer customer service queries as well as transactions. It is important to monitor and analyse the agent's performance. This is where a call scoring system comes into the picture. What is Call Scoring?  Call scoring is similar…

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    Live Chat Support For Lead Generation

    Helpful Ways To Use Live Chat Support For Lead Generation

    • November 2, 2021
    • By:Bharat Pandit
    • Category:Chat Support
    • no comments

    In an online competitive age, surviving is hard as lifting a rock for building an empire. And above all, it’s arduous to capture a lead i.e. the potential customer. The sales and marketing professional use an array of techniques to generate leads for the company. Out of many, digital marketing is one of the foremost and common practices of lead…

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    Call Center Metrics that Measure Performance

    Top Metrics that Measure Call Center Performance

    Generally, it is said that good performance leads to good results. In a call center, the ratio of company success is measured through agents’ performance. An agent may involve in the aspects of multiple scenarios to understand the customer requirement. Once he/she understands their desires, they build a channel or bridge to trump the needs. For this, they process multiple…

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