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How to Reduce Cyber Crime in Inbound Call Center – Tips and Tricks

The cases of cybercrime are spreading like wildfire. It’s high time that business owners start focusing on the security of their data. Nowadays, almost every enterprise faces cybersecurity concerns, the inbound call centers are no exception.  With the agents receiving hundreds of customer calls every day, they need to ensure the safety of customer’s data to prevent it from falling…

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