Blog

Read This Before Choosing a Predictive Dialer Software Solution for Your Business

What is Predictive Dialer: An outbound calling system which automatically helps to dial a list of telephone numbers sorted on the first hand to call. With the help of a predictive dialer, agents screen for busy signals, voicemail, no-answers and disconnected numbers.The predictive dialer makes several calls using algorithms based to ease out the work for agents. An agent before…

Easy Tips for Managing Remote or Virtual Contact Center Teams

Working Remotely or working from home whatever you might term it is now adopted by all the companies worldwide as we stand amid a crisis. With corona-virus, there surely is a destructive impact all around the globe. It is not just affecting people but it is also transforming how enterprises work and communicate. Companies all across the globe are practicing…

How Contact Centers can Respond during Global Crisis

The Impact of the Coronavirus pandemic has been seen worldwide. It has hampered the normal operations and is leaving its major impact on all potential business all across the globe. With the possibility of disruption in the upcoming weeks, the government along with all other companies are taking important measures hand in hand to stop the spread and tackle the…

Ways to Avoid Call Center Agent Burnout Intensified during a Crisis

The tough times due to COVID 19 can make jobs highly demanding and pressurizing. So is the job of an agent who works for a customer call centre as he is responsible to answer customers who are calling to get their issues solved no matter if the same issue the agent is also facing. The Pandemic situation of COVID 19…

The A to Z about Appointment Setting.

How does Appointment setting help clients to capture more business? By Appointment setting, Outsourcing Companies help their clients to get more appointments booked with the interested consumers. Interested consumer needs and issues are then directly being catered by the client. These appointment setting firms help to generate leads through several techniques like cold calling, researching on social media platforms, consumer…

All you want to know about Inbound Marketing

Inbound marketing is a "PULL" form of marketing tactic wherein companies implement various attempts and practice various forms of advertisements to captivate the attention of the customers. Consumers today prefer to live in a world which can provide them with an ample amount of free & accessible information.  According to the reports as published by DOMO: "Over 2.5 quintillion bytes…

What does “Gender Diversity” for an organisation mean?

Gender Diversity as a whole concept is summed by stating that men and women are given equal opportunities in the workplace with equal pay structures along with similar and fair growth opportunities. According to a report published by McKinsey, Women make up about 40% of the entire workforce but if we speak about higher positions like chief executive officers/ leaders…