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Digital era for customer service and communication

Digital Era changing dynamics of customer service

The modern customer is well equipped with digital channels while fulfiling his needs and wants. With the liberty to choose, the present-day customer now holds much power in his hands to decide what he wants. Going digital has expanded horizons for the customer meanwhile, equipping him with the current trends. With a plethora of options available to him now at…

How Contact Centers can Respond during Global Crisis

The Impact of the Coronavirus pandemic has been seen worldwide. It has hampered normal operations and is leaving its major impact on all potential business all across the globe. With the possibility of disruption in the upcoming weeks, the government along with all other companies are taking important measures hand in hand to stop the spread and tackle the situation…

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