
Digital Era changing dynamics of customer service
- October 3, 2020
- By:Diksha goklani
- Category:Customer Experience
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The modern customer is well equipped with digital channels while fulfiling his needs and wants. With the liberty to choose, the present-day customer now holds much power in his hands to decide what he wants. Going digital has expanded horizons for the customer meanwhile, equipping him with the current trends. With a plethora of options available to him now at…