What is Call Scoring? And How Is It Used To Improve Agent Performance?
- November 13, 2021
- By:Bharat Pandit
- Category:Agent Experience
- no comments
When your organisation deals with a large number of customers, the need for efficient inbound services becomes important. Inbound call center agents essentially answer customer service queries as well as transactions. It is important to monitor and analyse the agent's performance. This is where a call scoring system comes into the picture. What is Call Scoring? Call scoring is similar…
