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In the last post, we decoded the actual meaning, some impactful reasons and how to implement an IVR system yourself. In this blog, we will discuss what benefits one could derive from the Interactive voice response technology. So let's understand how businesses can leverage IVR and make sure to provide a great experience to their target audiences. Benefits of an…

According to the statistics, the contemporary customer uses a variety of channels to get support. Consumers prefer phone calls (61%), interaction via email (60%), using live chat channels (57%), Self-help or researching about it (51%) and “click to call” support feature (34%). Though a customer uses every support channel, consumers still prefer using phone calls to a great extent. For…