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Customer call center's main focus area to provide great customer satisfaction and service. For this, they rely on agents with great communication, interaction and understanding skills. To provide satisfactory services, all the agents need to be dynamic and active in every sphere of their tasks. If your agents are slow, shy or unproductive, your business is at a greater risk…

With such unprecedented times, all of us are unleashing massive changes in our lives. Pursuing business continuity with the pandemic has been a big struggle. Businesses are taking obligatory steps to shift their work processes along-with equipment and technology to a virtual workplace at home. With employees asked to work remotely, businesses especially call centers are failing to put forward…