Outsourcing as we all know is a well-known model/strategy followed by many business enterprises. One contracts out certain/all business processes and functions to a third-party vendor. Industry experts consider it as a permanent continuing service that ain’t restricted by a particular season or trend. It has been continuing to serve business enterprises year after year with better technology and great resources.
It has been present for decades, yet this industry is growing and plans to expand at an exciting 8% CAGR. Many surveys have found out that every business organisation small or big is outsourcing a few or their entire IT processes.
31% of these businesses do it for the sole reason of freeing up their resources internally. Whereas 28% of these use it so that they can focus on their core activities while everything else gets handled by a third party.
Time after time, sourcing has helped businesses evolve as a whole. Right from establishing an epitome of providing the best in class customer experience to getting external help for work, Outsourcing has done it all.
This article will discuss some of the business challenges that business enterprises face and how deploying a third party helps. So let’s get into it.
Outsourcing solving business challenges
Let’s take a look at how the BPO industry can help to solve major business challenges faced by enterprises. Moreover, learn how your business can gain a competitive advantage by sourcing their work.
Affordable Quality resources available
Hiring a new resource is not always the right option for many business enterprises. The newly hired resources need pricey training modules to understand the processes in-depth. Only if your resources understand your business functions in and out, then they will be able to work. This entire process involves hefty budget spending on recruitment and training.
Another great drawback is the uncertainty involved in recruiting fresh resources. What if they aren’t able to meet the requirements once hired? What happens if they decide to leave the company. Every penny spent on training them with every effort involved in hiring them goes to waste. It’s always not necessary that your hired resources will be the right people for you.
The best advantage that one can gain with sourcing resources from a third party is the flexibility to change resources. If the sourced resources aren’t working on point, business enterprises have the leverage to change them.
Moreover, that certainly doesn’t happen always. Because once you outsource your jobs to a reliable vendor like Girnar care, you always get specialised resources. Sourced agents obtain training on a timely basis for the jobs they do. They have the expert knowledge, skill set and experience which is hard to get from mere training. It comes with the experience of handling various tasks. Sourced agents have licensed first for whichever job they take.
Sourcing agents have the ability to pull out the extra skills required to do the job. They work with a group of experienced resources who are experts in various processes. Any extra help is possible from them without any issues. This isn’t the case with the in-house employees that work with a specific skill set in your organisation.
Automating processes
Hiring a new set of employees & training them isn’t always the best-case scenario, deploying new technology is also not possible. Technology keeps changing every now and then and one cannot afford to keep updating it. With sourcing technology, business enterprises need not worry about how will they manage to maintain one themselves.
The third-party gives access, flexibility and resources to use the technology for the greater good of your business. Technologies like cloud telephony get sourced which one cannot manage to afford internally. These technologies equip your business with smart solutions. Moreover, your business can use to simplify business problems easily.
All these are available at nominal rates which are affordable. These smart technologies will automate your processes and allow your internal resources free time. This free time can help to concentrate on core tasks and processes.
Focus on what’s more important with outsourcing
There are thousands of tasks, roles and responsibilities that often take much time than our work. This time gets wasted and the work also isn’t done effectively. Thus, leading to rework which means more time wastage on doing it again.
As a business professional, you have certain skill sets but not all skills sets. There is plenty of work that needs more attention, a diverse skill-set and more time. For e.g. One might be able to interact better with a customer but is not good at managing finances. Every time you try to manage the work which doesn’t match your skills means that you are only wasting time. This is what sourcing is for.
If you keep leaning to the “Not important tasks”, you will not have enough time to deal with the more important ones. With Sourcing your lesser important tasks, you get to have time for the more important ones. Like connecting with your customers or marketing your product etc.
Outsourcing is a cost-effective method to solve this hurdle. You get to save your efforts, energy, evade stress and rather allow yourself to work on better roles.
Final thoughts
Every business organisation needs to work and perform better to attract customers and make revenue. For this, deploying the right resources and working in the best possible manner is the right way. Sourcing gives businesses this leverage.
Outsourcing has proved that business enterprises can use sourcing as a permanent solution to solve a variety of business problems. BPO companies, on the other hand, evolve each day with better techniques and technologies which help business partners to create better experiences for all.
If you are on the lookout for the right vendor which can provide expert resources with fresh technology to amp up your business, then you are at the right place. Call us now to learn how you can transform your business with our Inbound Call Center and Outbound Call Center Solutions and aspire to reach great heights.
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