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call deflection for customer experience

Call Deflection: What is it and How It Improves Customer Experience

Only a few years ago, business entrepreneurs didn’t believe much in the concept of great customer service & experience. All they considered, was an unnecessary and avoidable expense. But technology and customers have evolved and so the concept of customer service seems inescapable. Today, businesses and enterprises work in accordance to please the customer in every way possible. The current…

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enter the new future with a virtual call center

Virtual Call Center – A step towards the new future

Adapting modern technologies and the art of remote working has become a matter of survival for almost everyone. The need of the hour is to maintain business continuity in alignment with the current situation. The ones who are the most struck by this pandemic are the ones working for the call center industry. Working from cubicles and now adopting an…

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Deliver a digital customer experience with Girnar Care

Digital Customer Experience – A catalyst for growth

It all starts with a "Customer" The traditional day customer experience was simply about how a consumer feels about your brand, its products and services. What quality and change did you as a brand generate for them was the ideal meaning. It was then weighed as either great, good, average or a bad customer experience. Results of which, either drove…

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