
Call Deflection: What is it and How It Improves Customer Experience
- January 5, 2021
- By:Diksha goklani
- Category:Call Center Solution
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Only a few years ago, business entrepreneurs didn’t believe much in the concept of great customer service & experience. All they considered, was an unnecessary and avoidable expense. But technology and customers have evolved and so the concept of customer service seems inescapable. Today, businesses and enterprises work in accordance to please the customer in every way possible. The current…