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call deflection for customer experience

Call Deflection: What is it and How It Improves Customer Experience

Only a few years ago, business entrepreneurs didn’t believe much in the concept of great customer service & experience. All they considered, was an unnecessary and avoidable expense. But technology and customers have evolved and so the concept of customer service seems inescapable. Today, businesses and enterprises work in accordance to please the customer in every way possible. The current…

Remote working effectiveness for business

Using Remote working to its full potential

The one thing that has been certain during this uncertain COVID 19 Pandemic is that each company needs to provide employees with alternatives to work efficiently. Alternatives which create a virtual environment that is safe and harmless to employees. One such concept that has been gaining popularity is remote working. The embark of 2020 showed the exceeding urge to work…

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