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What does the future of customer loyalty bring for the contact center

What does the future of customer loyalty bring for the contact center?

Contact center success depends on the virtues of the agent’s productivity, effective management and policies, and customer loyalty.  It would not be wrong to say that call center organisation and customer loyalty are close to the survival of both instincts.  Like body needs food to operate properly. Similarly, contact center organisations require customer loyalty for long-run, competitive survival, and growth. …

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call deflection for customer experience

Call Deflection: What is it and How It Improves Customer Experience

Only a few years ago, business entrepreneurs didn’t believe much in the concept of great customer service & experience. All they considered, was an unnecessary and avoidable expense. But technology and customers have evolved and so the concept of customer service seems inescapable. Today, businesses and enterprises work in accordance to please the customer in every way possible. The current…

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Learn how to maintain business continuity with call center solutions

Business continuity amid COVID 19 with call center solutions

As we all are aware of, The Novel Coronavirus Pandemic has induced serious damage to people, companies and the economy as a whole. The sudden embark of crises has created difficulties for businesses to maintain business continuity and run operations. Moreover, the uncertainty gave no leverage to businesses to test their emergency plans if they had any. In short, the…

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Call center solutions for healthcare industry

Call center solutions for the Healthcare Industry

The most critical and sensitive concerns arise from the Healthcare industry which demands superior care at all times. A patients health, well-being and delicate care have to be on point without fail. The modern patient demand for services which are beyond the hospital/clinic service hours and don't confide between 4 walls. With such superior demands, this industry needs to be…

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What does “Gender Diversity” for an organisation mean?

Gender Diversity as a whole concept is summed by stating that men and women are given equal opportunities in the workplace with equal pay structures along with similar and fair growth opportunities. According to a report published by McKinsey, Women make up about 40% of the entire workforce but if we speak about higher positions like chief executive officers/ leaders…

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