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call deflection for customer experience

Call Deflection: What is it and How It Improves Customer Experience

Only a few years ago, business entrepreneurs didn’t believe much in the concept of great customer service & experience. All they considered, was an unnecessary and avoidable expense. But technology and customers have evolved and so the concept of customer service seems inescapable. Today, businesses and enterprises work in accordance to please the customer in every way possible. The current…

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enter the new future with a virtual call center

Virtual Call Center – A step towards the new future

Adapting modern technologies and the art of remote working has become a matter of survival for almost everyone. The need of the hour is to maintain business continuity in alignment with the current situation. The ones who are the most struck by this pandemic are the ones working for the call center industry. Working from cubicles and now adopting an…

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Understand why customer satisfaction is necessary

Keeping up with customer satisfaction while working remotely

The transition from normal to new normal a.k.a regular workdays to working remotely has been tough for every business. But for Business continuity during the pandemic, it is mandatory to provide employees with a safer work environment.Smoother operations require every employee to work in collaboration and strive to achieve their goals. But as easy as it sounds, working remotely has…

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Remote working effectiveness for business

Using Remote working to its full potential

The one thing that has been certain during this uncertain COVID 19 Pandemic is that each company needs to provide employees with alternatives to work efficiently. Alternatives which create a virtual environment that is safe and harmless to employees. One such concept that has been gaining popularity is remote working. The embark of 2020 showed the exceeding urge to work…

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