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What does the future of customer loyalty bring for the contact center

What does the future of customer loyalty bring for the contact center?

Contact center success depends on the virtues of the agent’s productivity, effective management and policies, and customer loyalty.  It would not be wrong to say that call center organisation and customer loyalty are close to the survival of both instincts.  Like body needs food to operate properly. Similarly, contact center organisations require customer loyalty for long-run, competitive survival, and growth. …

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Autodialer and its benefits

What is an Autodialer and why should your business invest in it?

A phone call is the best way to connect with your target audience. It not only allows one to communicate but also assists to pass on any important information. Though there may be various ways to interact with your audience, phone calls are the most preferred ones. They are quick, efficient and deliver timely information.But what if you could automate…

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call deflection for customer experience

Call Deflection: What is it and How It Improves Customer Experience

Only a few years ago, business entrepreneurs didn’t believe much in the concept of great customer service & experience. All they considered, was an unnecessary and avoidable expense. But technology and customers have evolved and so the concept of customer service seems inescapable. Today, businesses and enterprises work in accordance to please the customer in every way possible. The current…

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enter the new future with a virtual call center

Virtual Call Center – A step towards the new future

Adapting modern technologies and the art of remote working has become a matter of survival for almost everyone. The need of the hour is to maintain business continuity in alignment with the current situation. The ones who are the most struck by this pandemic are the ones working for the call center industry. Working from cubicles and now adopting an…

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Deliver a digital customer experience with Girnar Care

Digital Customer Experience – A catalyst for growth

It all starts with a "Customer" The traditional day customer experience was simply about how a consumer feels about your brand, its products and services. What quality and change did you as a brand generate for them was the ideal meaning. It was then weighed as either great, good, average or a bad customer experience. Results of which, either drove…

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Boosting customer responsiveness

Customer Responsiveness – Doing it the right way.

In the last blog, we shared insights about why Customer Satisfaction stands utmost important in the current day scenario. Above all, we also shared how businesses can indulge in newer tools and techniques to improve operations. This blog is in continuation with the previous one as today we will discuss customer responsiveness. Customer satisfaction and responsiveness both go hand in…

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