Telemarketing is probably the most widely used term in the marketing industry and I am pretty sure you must have heard of it at least once in a while. As the name suggests, telemarketing refers to reaching out to prospects in order to sell your products and services. But as easy as it sounds, telemarketing is not a piece of…
Ever wondered why most businesses prefer to outsource outbound call center services rather than using their own agents to make outbound calls? With immense competition in the market, businesses look for ways to get more customers and increase their sales. By outsourcing outbound call center services you can cut some slack on your costs as it is more economical than…
With the skyrocketing competition among the call centers in the market, customer engagement becomes the ultimate focus of business owners. From calls to live chat support, enterprises are on their toes to ensure a seamless customer experience. But among these channels, the most reliable medium of communication often gets overlooked. According to data, more than 60% of customers prefer to…
Many businesses overlook the need for back office support services as the administrative tasks don't seem like much of a work in the beginning, but as your business grows the need to focus on the core tasks of the organization multiplies. At that point in time, you can’t afford to waste your time on back office activities. What you exactly…
Customers can come up with issues that require immediate attention and if your business fails to provide that attention, they won’t even think twice before switching to another brand. This may sound a bit harsh, but it’s true! Emails and phone support are a mode of communication but customers are always uncertain about when they are going to hear back.…
For any organization, providing a seamless customer experience is a way to build the credibility of their brand in the market. With customer demands rising like petrol prices and increasing competition in the market, focusing on customer retention has become the need of the hour for businesses. Outsourcing a business organization goes a long way in building the positive image…
When customers visit your business website, they are most likely to reach out to you in case of any queries. One way to do so is through email but most of the customers look for the quickest way of interaction. Here comes the role of live chats. Live chats solution enable businesses to offer quick customer support to visitors and…
An outbound call center software helps businesses make calls to clients for a variety of reasons such as customer support, sales purposes and survey research. Even if a business has an expert team of agents working in and out to assist customers, without knowing about the conventions of the software they are using, they won’t be able to fulfil their…
Since last year, the whole world is experiencing the unfortunate crisis caused by COVID-19 and along with all the industries, businesses are also facing the challenge to keep their customers engaged. While the whole concept of work has changed around us and lockdown has become the new normal, it is easy to lose touch with your customers. But one way…
The quality of services you offer to your customers goes a long way in building an image of your business regardless of the size of your firm. It doesn't matter whether you’re a small organization solving customer inquiries or a large enterprise selling products and services, the customers will connect with you for assistance and as a capable business, you…
Girnar Care (An ISO 27001:2013 Certified) is India’s fastest growing IT outsourcing organization.