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Why business outsourcing is important

How can outsourcing help to solve business problems?

Outsourcing as we all know is a well-known model/strategy followed by many business enterprises. One contracts out certain/all business processes and functions to a third-party vendor. Industry experts consider it as a permanent continuing service that ain't restricted by a particular season or trend. It has been continuing to serve business enterprises year after year with better technology and great…

Business process outsourcing trends for 2021

Emerging Business process outsourcing trends that will rule in 2021

Business process outsourcing a.k.a BPO refers to outsourcing work for each company type. A BPO company manages work and processes for a different firm from a different location. Either with a new technology or an existing one, BPO's strive to improve and reshape business processes for greater good and benefits. BPO companies in India are the most preferred outsourcing companies…

2021 customer experience trends

Trends that will redefine customer experience in 2021

Creating exceptional customer experience and providing great customer satisfaction always tops the list for any entrepreneur and his business. No matter what industry you belong to, you should always prioritize your customers. But, the year 2020 was quite uncertain for all industries which stilled everything. It did put a halt because of the challenging times we faced. Businesses were uncertain…

Autodialer and its benefits

What is an Autodialer and why should your business invest in it?

A phone call is the best way to connect with your target audience. It not only allows one to communicate but also assists to pass on any important information. Though there may be various ways to interact with your audience, phone calls are the most preferred ones. They are quick, efficient and deliver timely information.But what if you could automate…

Benefits of IVR

How can Interactive voice response(IVR) benefit your business?

In the last post, we decoded the actual meaning, some impactful reasons and how to implement an IVR system yourself. In this blog, we will discuss what benefits one could derive from the Interactive voice response technology. So let's understand how businesses can leverage IVR and make sure to provide a great experience to their target audiences. Benefits of an…

Decoding Interactive voice responses

Decoding Interactive voice response

According to the statistics, the contemporary customer uses a variety of channels to get support. Consumers prefer phone calls (61%), interaction via email (60%), using live chat channels (57%), Self-help or researching about it (51%) and “click to call” support feature (34%). Though a customer uses every support channel, consumers still prefer using phone calls to a great extent. For…

solving customer problems with call deflection

Focus on solving customer problems with the Call Deflection technique

As we already discussed in the last post, Call deflection technique is a valuable customer-centric approach to offer the right help to your audience. Not to mix the concept of call forwarding or call dodging, call deflection is an ideal way to provide great customer experiences. Customers come to you for help and assistance and providing them with the right…

call deflection for customer experience

Call Deflection: What is it and why should businesses choose it?

Only a few years ago, business entrepreneurs didn't believe much in the concept of great customer service & experience. All they considered it, was an unnecessary and avoidable expense. But technology and customers have evolved and so the concept of customer service seems inescapable. Today, businesses and enterprises work in accordance to please the customer in every way possible. The…

customer service and call center metrics to measure performance

Call Center Metrics to Measure an Agent’s Productivity

Your call center agents are the lifeline for your business. They work in the frontline, bravely step in to provide great solutions, go through every challenge and deliver excellent customer service. They make numerous decisions to solve customer queries and in return provide the best customer experience. The statistics tell us that the way customer service reps respond to customers…

How to deal with angry customers

How to Handle Stressed and Angry Customers

Customers have a variety of questions and problems regarding their purchases every time. They need quick support and extended help in almost no time. Because of this, Customer call centers don't often see dull days. Customer service representatives handle a variety of calls of stressed, angry and confused customers. All they want is quick resolutions. For a call center employee,…

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