Business around the world was baffled as the pandemic hit in the year 2020. The biggest concern was survival and continuity. However, the one domain that went on with its booming spree was retail. As it is said that there is a silver lining in every bad dark cloud, it went immensely well for certain industries. These industries include pharmaceuticals,…
Every responsible business owner would want to make sure that its customers are happy with the services they receive. It’s not hidden that the pandemic has affected customer service in a lot more ways than one could imagine. With the uncertainty around us, the only thing that customers seek from businesses is the ability to solve their issues on priority.…
For any organization, providing a seamless customer experience is a way to build the credibility of their brand in the market. With customer demands rising like petrol prices and increasing competition in the market, focusing on customer retention has become the need of the hour for businesses. Outsourcing a business organization goes a long way in building the positive image…
The quality of services you offer to your customers goes a long way in building an image of your business regardless of the size of your firm. It doesn't matter whether you’re a small organization solving customer inquiries or a large enterprise selling products and services, the customers will connect with you for assistance and as a capable business, you…
Outsourcing as we all know is a well-known model/strategy followed by many business enterprises. One contracts out certain/all business processes and functions to a third-party vendor. Industry experts consider it as a permanent continuing service that ain't restricted by a particular season or trend. It has been continuing to serve business enterprises year after year with better technology and great…
Times have changed and unlike the past years, technology is rapidly evolving and providing newer ways to work. The customers before didn't lay their hands on various channels to contact their service providers. But the contemporary customer is well versed with ways he can get his answers without waiting in long phone queues. He wants to interact in the best…
Girnar Care (An ISO 27001:2013 Certified) is India’s fastest growing IT outsourcing organization.