How much time do you consider as an ideal time to respond to your customer queries? 12 hours? 25 hours? or even more than that? Confused? What do you ideally mean by the phrase "Customer satisfaction" and how can you increase it? Keep on reading to understand some facts that can change your outlook towards your customers and the service…
The ultimate goals for each and every business entrepreneur are to expand one's customer base and business. In other words, expanding sales by learning the elements that encourage a customer's shopping choice. The theory of customer perception aims to examine and interpret customer response. Different customers will perceive a similar product differently each time. Which is why, we with the…
Outsourcing as we all know is a well-known model/strategy followed by many business enterprises. One contracts out certain/all business processes and functions to a third-party vendor. Industry experts consider it as a permanent continuing service that ain't restricted by a particular season or trend. It has been continuing to serve business enterprises year after year with better technology and great…
Business process outsourcing a.k.a BPO refers to outsourcing work for each company type. A BPO company manages work and processes for a different firm from a different location. Either with a new technology or an existing one, BPO's strive to improve and reshape business processes for greater good and benefits. BPO companies in India are the most preferred outsourcing companies…
Creating exceptional customer experience and providing great customer satisfaction always tops the list for any entrepreneur and his business. No matter what industry you belong to, you should always prioritize your customers. But, the year 2020 was quite uncertain for all industries which stilled everything. It did put a halt because of the challenging times we faced. Businesses were uncertain…
A phone call is the best way to connect with your target audience. It not only allows one to communicate but also assists to pass on any important information. Though there may be various ways to interact with your audience, phone calls are the most preferred ones. They are quick, efficient and deliver timely information.But what if you could automate…
In the last post, we decoded the actual meaning, some impactful reasons and how to implement an IVR system yourself. In this blog, we will discuss what benefits one could derive from the Interactive voice response technology. So let's understand how businesses can leverage IVR and make sure to provide a great experience to their target audiences. Benefits of an…
According to the statistics, the contemporary customer uses a variety of channels to get support. Consumers prefer phone calls (61%), interaction via email (60%), using live chat channels (57%), Self-help or researching about it (51%) and “click to call” support feature (34%). Though a customer uses every support channel, consumers still prefer using phone calls to a great extent. For…
As we already discussed in the last post, Call deflection technique is a valuable customer-centric approach to offer the right help to your audience. Not to mix the concept of call forwarding or call dodging, call deflection is an ideal way to provide great customer experiences. Customers come to you for help and assistance and providing them with the right…
Only a few years ago, business entrepreneurs didn’t believe much in the concept of great customer service & experience. All they considered, was an unnecessary and avoidable expense. But technology and customers have evolved and so the concept of customer service seems inescapable. Today, businesses and enterprises work in accordance to please the customer in every way possible. The current…
Girnar Care (An ISO 27001:2013 Certified) is India’s fastest growing IT outsourcing organization.