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Cloud Telephony for Tourism Industry amidst crises

Travel & Tourism industry is one such industry which is struck hard during this pandemic. The unprecedented COVID 19 outbreak has forced almost everyone to postpone or cancel their plans, flights, trains and reservations. Keeping agents safe during the pandemic, Companies have ruled out Work from home policies to maintain business continuity. Embracing Remote working and newer technology is now…

Management practices to curb stress and anxiety during a pandemic

Because COVID 19 has knocked our doors, seemingly everything around us has changed its functioning style. These uncertain times have also given rise to stress and tension and resulted in a malfunctioning of our daily lives. Finding practical & effective mechanisms to work a way out of this dilemma stands very important and paramount. Considering the statistics, businesses all around…

An insight into the world of business process outsourcing.

Business Process Outsourcing has gained much attention over the years. It simplifies daily tasks, business activities and responsibilities with sheer professionalism for businesses. Not each business has spread its wings or has enough workforce to complete all the tasks in-house. Thus, seek help by outsourcing it from a third-party.There are a countless number of outsourcing companies in the market. These…

Why Businesses Should Combine Texting With Call Center Campaigns?

Present-day businesses have evolved in several new ways by adopting techniques that help them to reach their potential customers in no time. Communication to a customer to deliver faster solutions and convert window-shoppers to potential buyers is extremely important. A variety of ways are adopted by businesses all over the world to connect to customers ranging from emails, accompanied by…

Read This Before Choosing a Predictive Dialer Software Solution for Your Business

What is Predictive Dialer: An outbound calling system which automatically helps to dial a list of telephone numbers sorted on the first hand to call. With the help of a predictive dialer, agents screen for busy signals, voicemail, no-answers and disconnected numbers.The predictive dialer makes several calls using algorithms based to ease out the work for agents. An agent before…

Easy Tips for Managing Remote or Virtual Contact Center Teams

Working Remotely or working from home whatever you might term it is now adopted by all the companies worldwide as we stand amid a crisis. With corona-virus, there surely is a destructive impact all around the globe. It is not just affecting people but it is also transforming how enterprises work and communicate. Companies all across the globe are practicing…

How Contact Centers can Respond during Global Crisis

The Impact of the Coronavirus pandemic has been seen worldwide. It has hampered the normal operations and is leaving its major impact on all potential business all across the globe. With the possibility of disruption in the upcoming weeks, the government along with all other companies are taking important measures hand in hand to stop the spread and tackle the…

Ways to Avoid Call Center Agent Burnout Intensified during a Crisis

The tough times due to COVID 19 can make jobs highly demanding and pressurizing. So is the job of an agent who works for a customer call centre as he is responsible to answer customers who are calling to get their issues solved no matter if the same issue the agent is also facing. The Pandemic situation of COVID 19…

The A to Z about Appointment Setting.

How does Appointment setting help clients to capture more business? By Appointment setting, Outsourcing Companies help their clients to get more appointments booked with the interested consumers. Interested consumer needs and issues are then directly being catered by the client. These appointment setting firms help to generate leads through several techniques like cold calling, researching on social media platforms, consumer…

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