The one thing that has been certain during this uncertain COVID 19 Pandemic is that each company needs to provide employees with alternatives to work efficiently. Alternatives which create a virtual environment that is safe and harmless to employees. One such concept that has been gaining popularity is remote working. The embark of 2020 showed the exceeding urge to work…
As we all are aware of, The Novel Coronavirus Pandemic has induced serious damage to people, companies and the economy as a whole. The sudden embark of crises has created difficulties for businesses to maintain business continuity and run operations. Moreover, the uncertainty gave no leverage to businesses to test their emergency plans if they had any. In short, the…
The most critical and sensitive concerns arise from the Healthcare industry which demands superior care at all times. A patients health, well-being and delicate care have to be on point without fail. The modern patient demand for services which are beyond the hospital/clinic service hours and don't confide between 4 walls. With such superior demands, this industry needs to be…
It all starts with a "Customer" The traditional day customer experience was simply about how a consumer feels about your brand, its products and services. What quality and change did you as a brand generate for them was the ideal meaning. It was then weighed as either great, good, average or a bad customer experience. Results of which, either drove…
In the last blog, we shared insights about why Customer Satisfaction stands utmost important in the current day scenario. Above all, we also shared how businesses can indulge in newer tools and techniques to improve operations. This blog is in continuation with the previous one as today we will discuss customer responsiveness. Customer satisfaction and responsiveness both go hand in…
Due to the uncertainty created by the Novel Coronavirus, businesses are considering new-aged technology for business continuity. With the embark of remote working, businesses are facing a high number of problems. These problems need smart solutions which are flexible and help in smoother functioning. Because of COVID 19, cloud-based call center solutions are gaining immense popularity for all the help…
COVID 19 Pandemic has constantly been changing the world dynamics in a very uncertain way. Result of which is an economic decline for many industries witnessed across the world market. Some businesses have felt restraints while working and are struggling over to survive. On the other hand, some have certainly felt more strain in terms of high demand. One such…
Since we all are undergoing immense changes due to the coronavirus pandemic, we are adopting new ways and techniques to survive this new normal. From serving customers timely to making profits during these uncertain times, enterprises are finding innovative and safe ways to maintain business continuity. Above all, the main challenge everyone is facing is that we are unable to…
The modern customer is well equipped with digital channels while fulfiling his needs and wants. With the liberty to choose, the present-day customer now holds much power in his hands to decide what he wants. Going digital has expanded horizons for the customer meanwhile, equipping him with the current trends. With a plethora of options available to him now at…
With such unprecedented times, all of us are unleashing massive changes in our lives. Pursuing business continuity with the pandemic has been a big struggle. Businesses are taking obligatory steps to shift their work processes along-with equipment and technology to a virtual workplace at home. With employees asked to work remotely, businesses especially call centers are failing to put forward…
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