Telemarketing is probably the most widely used term in the marketing industry and I am pretty sure you must have heard of it at least once in a while. As the name suggests, telemarketing refers to reaching out to prospects in order to sell your products and services. But as easy as it sounds, telemarketing is not a piece of…
Since last year, the whole world is experiencing the unfortunate crisis caused by COVID-19 and along with all the industries, businesses are also facing the challenge to keep their customers engaged. While the whole concept of work has changed around us and lockdown has become the new normal, it is easy to lose touch with your customers. But one way…
How much time do you consider as an ideal time to respond to your customer queries? 12 hours? 25 hours? or even more than that? Confused? What do you ideally mean by the phrase "Customer satisfaction" and how can you increase it? Keep on reading to understand some facts that can change your outlook towards your customers and the service…
The ultimate goals for each and every business entrepreneur are to expand one's customer base and business. In other words, expanding sales by learning the elements that encourage a customer's shopping choice. The theory of customer perception aims to examine and interpret customer response. Different customers will perceive a similar product differently each time. Which is why, we with the…
Creating exceptional customer experience and providing great customer satisfaction always tops the list for any entrepreneur and his business. No matter what industry you belong to, you should always prioritize your customers. But, the year 2020 was quite uncertain for all industries which stilled everything. It did put a halt because of the challenging times we faced. Businesses were uncertain…
Every business that exists, exists for a reason. A reason to create demand, fulfil desires, cater to particular problem areas and at last to make profits. Everything an organisation does is for its customers. If there are no customers, there is no point to put forward efforts. Customer is a king and he always has been. He desires to be…
Adapting modern technologies and the art of remote working has become a matter of survival for almost everyone. The need of the hour is to maintain business continuity in alignment with the current situation. The ones who are the most struck by this pandemic are the ones working for the call center industry. Working from cubicles and now adopting an…
The transition from normal to new normal a.k.a regular workdays to working remotely has been tough for every business. But for Business continuity during the pandemic, it is mandatory to provide employees with a safer work environment.Smoother operations require every employee to work in collaboration and strive to achieve their goals. But as easy as it sounds, working remotely has…
It all starts with a "Customer" The traditional day customer experience was simply about how a consumer feels about your brand, its products and services. What quality and change did you as a brand generate for them was the ideal meaning. It was then weighed as either great, good, average or a bad customer experience. Results of which, either drove…
In the last blog, we shared insights about why Customer Satisfaction stands utmost important in the current day scenario. Above all, we also shared how businesses can indulge in newer tools and techniques to improve operations. This blog is in continuation with the previous one as today we will discuss customer responsiveness. Customer satisfaction and responsiveness both go hand in…
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